Revised July 2019. Policies are subject to change.


Manufacturer

DOA Period*

Manufacturer's Warranty Terms

Warranty Service

3M Display Materials and Systems Division 30 days Warranty: One year www.3mscreens.com
800.553.9215

3M Touch Systems (Microtouch)

30 days

Touch displays: Three-year warranty

Cables and accessories: 90-day warranty

www.3m.com/touch

866.407.6666

ACTi 0 days - Must call manufacturer directly on all DOA issues. Three-year standard warranty on IP Box, bullet and fixed-dome cameras, video servers, and video decoders
One-year Limited Warranty on IP Cube Cameras and Peripheral Static in Motion Cameras:  IP PTZs and IP Speed Domes
Three-month limited warranty on In Continuous Motion Cameras: IP PTZs and IP Speed Domes
Contact ACTi tech support to troubleshoot or for any questions or problems with ACTi product at
866.410.2284, option 2 for tech support and option 5 for RMA and repair services.
Acme Packet Direct to Acme Packet

One-year hardware

90-days software

Contact Acme tech support at 866.226.3758 between 9 am and 5 pm, Monday through Friday
ADTRAN Reseller must contact ADTRAN directly for DOA units at 888.423.8726. Five- or ten-year warranty Contact ADTRAN Technical Support via email at rmarequest@adtran.com or 888.423.8726
Aegex Technologies 30 days One year, enhanced options available. www.aegex.com
AFI

90 days from date of invoice;
contact ScanSource customer service at 800.944.2439 x4049 and provide complete details of issue with item

Limited lifetime warranty Email Dave Hansen at  Dhansen@AmericanFiberTek.com
or call 732.302.0660

Aiphone

30 days; contact ScanSource Security Tech Support at 800.944.2439 x4129

One-year
Two-year if installed with Aiphone Wire

www.aiphone.com
800.692.0200

Alien

Direct to Alien

Readers, antennas and other hardware components (excluding tags) - one-year warranty

Tags - 180-day warranty

Software Media - 90-day warranty (does not include software itself)

www.alientechnology.com

800.372.4160

Allworx

Reseller must contact Allworx directly

Standard warranty is one year.
Extended, four-year warranty may be purchased

Contact Allworx tech support at 866.ALLWORX (866.255.9679), option 1, then option 3

Altronix

Within 45 days of delivery to the end user

Limited lifetime warranty (excludes batteries, transformers and enclosures)

718.567.8181

AML 30 days  

American Power Conversion (APC)

Direct to American Power Conversion (APC)

Two-year warranty

Customer calls APC to receive RMA

www.apcc.com

800.890.4272, option 5, then option 1

APG Cash Drawer

30 days

Vasario and flip-top cash drawer: two-year limited warranty

Series 100: three-year limited warranty or five-year limited warranty with online registration

Series 4000: five-year limited warranty or lifetime limited warranty with online registration

www.cashdrawer.com

763.571.5000

Arecont

Customer must do the following before any exception return to ScanSource can be approved:
1. Customer must contact Arecont directly on all DOAs, regardless of the time frame so the manufacturer can troubleshoot and decide to approve the claim or deny it. 
2. The reseller must complete a support ticket on the Arecont Tech Support portal http://support.arecontvision.com

Once a tech support ticket number is obtained, there are two options for DOA returns available to the customer :
A. The customer can choose to return the product to ScanSource, which would require an exception, as long as their claim and tech support ticket number can be validated.  Once validated ScanSource can advance replace DOA items if desired by the customer.
B. The reseller can choose to return the product directly to Arecont. Arecont will ship a replacement (if any) directly to the customer. If a credit is requested on a direct return then Arecont will provide said credit to ScanSource upon receiving the DOA items from the Reseller, after which ScanSource will then pass the credit to the customer.

Three-year warranty on all products purchased after June 1, 2012.

http://support.arecontvision.com
818.937.0482

Argox

Contact Argox directly at 800.424.0243

  800.424.0243
Aruba Networks Contact HPE directly and get an RMA number One year to limited lifetime warranty depending on the product 800.943.4526
ATDEC Distribution USA 60 days Two to ten years from date of purchase, depending upon the model. www.atdec.com 

888.303.4252

AudioCodes, Inc.

Within 30 days, contact ScanSource Tech Support at 877.847.7000 x4095

One-year warranty from ScanSource invoice date. DOA period is within 30 days from invoice date from ScanSource. Contact ScanSource Tech Support to verify DOA status.

Contact ScanSource Technical Support at 877.847.7000 x4095

Avaya

90 days from ScanSource invoice date

Hardware: 12 months from ScanSource invoice date

Software: 90 days from ScanSource invoice date

Authorized Avaya partners will need to submit their Avaya warranty claims online on support.avaya.com. Instructions here

Avteq

90 days within the delivery date to the end user. Return to ScanSource.

 

 

AWID

DOA/defective items are returned directly to AWID for repair or replace only; no credit. Contact ScanSource Security Tech Services at 800.944.2439 x4129 or ScanSource Security sales rep for details.

ScanSource cannot send replacements or credits, these must come directly from AWID. The partner will not receive credit or replacement until AWID has inspected the returned product and confirmed DOA.

Limited lifetime warranty

800.369.5533

Axis Communications

0 days - Must call manufacturer directly for DOA

http://www.axis.com/warranty/nwvideo.htm

http://www.axis.com/warranty/nwvideo.htm

Barco

Three year DOA/defective warranty from date of invoice. Contact Barco support for troubleshooting and Service Request ticket at 866-374-7878. Then contact Customer Service to give service ticket number and serial number for RMA/replacements. 

Three-year warranty + three months to handle "transit time" until install 866-374-7878

Bematech

30 days

All products: three-year warranty
Exceptions: CD415, LD1000, SB9011D, KB1700 - one-year warranty

516.248.0400

 Bluebird 30 days: contact ScanSource Tech Support at 800.944.2439 x4002 One year bluebird@themrpsolution.com

Bogen

30 days from date of installation

Three-year warranty

One-year warranty on APS wireless

800.999.2809, option 2

Bogen

30 days from ScanSource Security invoice date

Three-year warranty; One-year on APS wireless

800.999.2809, option 2

Bosch

90 days from date of invoice
Contact ScanSource Security Tech Support at 800.944.2439 x4129.

CCTV (All): Three years
(Pan/Tilts - One year, Aegis Super LED/UF LED Illuminators - Five years).
Intrusion Alarm Products - Control Panels and Wireless Products: Three years
PIR and PIR/Microwave Detectors:  Five years.
IFAS (all): Three years

Contact Bosch Repair Department at 800.366.2283

BroadSoft    

Within 30 days, contact ScanSource Communications Tech Support at 877.847.7000 x4095

Standard warranty is one year.  Customers may purchase an extended, three-year warranty Contact ScanSource Communications Tech Support for DOA & warranty issues at 877.847.7000 x4095
BusyLight   Within 30 days of the ScanSource invoice One-year standard warranty Contact David Weatherly for troubleshooting and RMA assistance.
800.641.6416 x129
dweatherly@unifiedcommunications.com
Cables To Go Liftetime

Cables To Go (C2G) provides a lifetime guarantee against defects and labor on all custom and distributed cables. Please note that custom cable assemblies are non-returnable and non-cancellable.

Warranties do not apply to damage from misuse or any consequential damages.

www.cablestogo.com/secure/contact/returns

800.506.9607
Canon Follow the Axis return policy Two-year warranty 516.328.4808
CBC 30 days.
Contact CBC Tech Support in order to obtain a case number. Once obtained, contact SS Security Tech Services @ 800.964.8994 x4129 to provide them with the number.
Lens and lens accessories: Three years
Megapixel cameras: One year
Outdoor housings: Three years
Standard ccd cameras: Three years
IP Cameras: One year
New York office: 800.422.6707
California office: 800.888.0131

Cherry Americas, LLC

30 days.
For DOA keyboards, please first contact Cherry at 800.510.1689. Once Cherry has determined the unit is DOA, and provided a case number, you may then contact ScanSource Tech Services in order to start the RMA process.

All keyboards: two-year warranty

Warranty Service USA: Gremark Technologies

Warranty Service Canada: Grand Tech Technical Services

www.cherrycorp.com

800.510.1689
630.705.0900
905.764.5100

Chief Reseller must call Chief directly at 800.582.6480 Ten-year warranty for non-electrical products

One-year warranty for electrical products
Contact Chief directly at 800.582.6480

CIPI

30 days

One-year

781.993.3224

Cisco

30 days

Aironet Wireless Products: one-year limited warranty

Other products: 90-day to one-year warranty

See warranties listing online

www.cisco.com

For warranty information, click here
Cisco Meraki End customers must contact Cisco Meraki Technical Support directly to resolve defective product issues Lifetime or one-year warranty. Contact Cisco Merkai for details.

Products deemed to be defective and non-repairable in Cisco Meraki’s determination may be replaced during the warranty period.  Please refer end customers to https://meraki.cisco.com/support/#policies:eca

https://meraki.cisco.com/support/

Citizen

30 days

NO DOA return on printheads

CT-S801, CT-S851, CT-S601, CT-S651, CT-S281, CT-S4000, CT-S2000, CBM-1000II, CT-S310, CT-S300, CT-S280, and CBM-291/293 thermal packaged printers; CD-S500, CBM 910II, CBM-920II and iDP3550/51 impact dot matrix packaged printers. PMU-2200/2300, PPU-231, PPU-700 Kiosk printers - three-year warranty

CL-S521, CL-S621, CL-S631, CLP-521, CLP-621, CLP-631, CLP-7200, and CL-S700 series barcode printers (excluding print head, peeler and cutter) - two-year warranty

CMP-30, CMP-20, CMP-10 and PD-24 mobile thermal printers (excluding batteries), CT-S2000 Memory printer without Keylock CT-S2000 Memory printer with Keylock (sku# starting with CTS2000RSM-D32), barcode printer print heads, barcode printer cutters and barcode printer peelers - one-year warranty.

Mobile printer batteries - six-month warranty

Printer Mechanisms, Controller Boards, and all spare parts, Auto-Cutters, Auto Winders, Control Chips, etc. - 90-day warranty

http://citizen-systems.com/Pages/UisSupport/warranty.aspx

800.421.6516

Clearone Customer must contact Clearone directly.
800.283.5936, option 2
Contact Clearone for product warranty information at 800.283.5936 800.283.5936, option 2

Code

All Code DOAs must go through Code directly.  Customer needs to reach out to Code for trouble shooting. If scanner is truly DOA, Code will take care of the replacement.

Code standard warranty

Five years: CR950, CR1500/CR15000 XHD

Three years: CR2600/CR2600 XHD, CR5000, CR6000, and modems

Two years: CR1000/CR1000 XHD

One year: CR4300, CR4400, CR8000/CR8200

www.codecorp.com

801.495.2200, option 1

support@codecorp.com

CognitiveTPG

30 days

Two-year warranty

Four-year warranty A799

www.cognitivetpg.com

800.732.8950 x4

ComCam

30 days

N/A

N/A

Comnet

90 days from date of invoice
Contact ScanSource Security tech support at 800.944.2439 x4129.

Lifetime warranty INFO@COMNET.NET
203.796.5300 or tech support at 888.678.9427 

Computer Instruments

None

90-day warranty

One-year, extended warranty available

888.451.0851

Crestron

Within 90 days from delivery to end user, contact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095 Three years from the date of purchase from Crestron

Disk drives and any other moving or rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one year

Touchscreen displays and overlay components are covered for 90 days
Contact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095
CyberPower Systems Warranty varies by product.    https://www.cyberpowersystems.com/support/warranties/

Datacard Group

30 Days - Contact Datacard to obtain a service request number. Once the service request number has been received, contact ScanSource Tech Support.

Camera Packages - one year

Software - 18 months

Card Printers - 18 months

800.328.8623

Datalogic ADCMobile

30 days

One-year warranty

Web RMA requests:

www.adc.datalogic.com/onlineRMA

TECHNICAL SUPPORT/SERVICE/RMA:

Toll Free: 888.435.7772
Direct: 541.349.8283

rmamobile@datalogic.com

Datalogic ADCScanning

30 days

Five-year warranty: Gryphon Corded, Heron, Touch/TD1100, Quickscan QD2100, Quickscan QD2400, Powerscan 7000 Corded

Three-year warranty: Gryphon Mobile/Bluetooth, Gryphon Fixed, Quickscan QD2300, Quickscan QM2100, Quickscan Lite QW2100,Powerscan 7000 BT, Powerscan 7100 Series, Powerscan 8300 Series, Powerscan 8500 Series, Powerscan 9500 Series, Powerscan DPM Models, Magellan 800i,Magellan 2200VS/3200VSi,Magellan 2300HS/3300HSi 

Two-year warranty: Magellan 1100i

One-year warranty: Mobile products, Magellan Scanner/Scale

30-month warranty: IP products

Web RMA Requests

www.scanning.datalogic.com
www.adc.datalogic.com/onlineRMA

RMA Phone:
Toll Free: 888.435.7772
Direct: 541.349.8283

Datalogic Scanning Technical Support: 800.695.5700

Datamax-O'Neil Desktop Printers

30 days

Use this matrix: https://www.datamax-oneil.com/do/com/en-us/home/support-downloads/standard-warranty

www.datamaxoneil.com
407.523.5540

Datamax-O'Neil
Portable Printers

30 days

Use this matrix: https://www.datamax-oneil.com/do/com/en-us/home/support-downloads/standard-warranty

www.datamax-oneil.com

407.523.5540

Dialogic

Within 30 days contact ScanSource Communications Tech Support at 877.847.7000 x4095

Varied, depending on product - http://www.dialogic.com/warranties for product-specific details

Contact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095 for warranty/repair form

Digi

30 days

Five-year warranty on hardware

http://support.digi.com

877.912.3444

Digimerge

For DOA or any defective product, contact Digimerge technical support at 866.344.4674, option 2, in order to obtain a trouble ticket number. Once this is obtained, contact the ScanSource System Design Team and provide the necessary information. This is for the first year from date of invoice. Five-year warranty on Seagate SV35.3 Series™ HDD   
Three-year return to depot DVR repair warranty
One-year over the counter exchange 
One-year warranty 12V Camera
Three-year warranty Echelon Series

www.digimerge.com
866.344.4674, option 2

Digital Security Controls              (DSC Two years from date of invoice. Contact ScanSource Security Tech Support at 800.944.2439 x4129. RMA requests must include the product's date code. See link for assistance locating the date code www.dsc.com/plugins/DateCode/DateCodeLookup.asp. Select products: two-year warranty. Contact manufacturer for details

http://www.dsc.com

Or call DSC tech support 888.888.7838 and follow the instructions for tech support options.

Digital Watchdog Reseller must contact Digital Watchdog directly for DOA issues. digital-watchdog.com/page/rma-return-and-repair-policy/  digital-watchdog.com/page/rma/
Digium Inc. 30 days Digium Appliance products have a 1-year warranty unless an extended warranty has been purchased. Digium interface cards and modules sold after February 2008 have a 5-year warranty. Once the Digium Technical Support technician confirms that the hardware is defective and deems it necessary to replace the hardware, an RMA number will be assigned authorizing the customer to return the defective hardware to Digium. By default, Digium will ship a replacement after receiving the defective hardware from the customer and verifying its warranty status.

Ditek

30 days; contact ScanSource Security tech support at 800.944.2439 x4129

www.ditekcorp.com/support-product-warr-returns.asp

www.ditekcorp.com/support-product-warr-returns.asp

Dotworkz Direct to Dotworkz www.dotworkz.com/customer_service/ stever@dotworkz.com
Steve Rosenbloom: 619.994.9240
DT Research Contact DT Research directly One year Connie at TSE at 408.772.2266
or via email at Connie_tse@dtri.com

DuVoice

No RMA from Catalyst;
within 30 days of delivery, customer should contact DuVoice directly

Manufacturer shall provide warranty service directly to the reseller

425.250.2393

DVTel Reseller must contact DVTel directly for all issues Two-year warranty on DVTel brand products.
One-year warranty on IOI brand products.
888.388.3577
Eaton Contact Eaton directly

90-day warranty

One-year extended warranty available

Eaton Customer Service: 800.322.4877
 ecom Instruments, Inv 30 days;
DOA/defective touchmonitors must go through ScanSource Tech Support
Products and components: two-year warranty

Batteries: six-month warranty
www.ecom-ex.us

281.496.5930 x1993
Edgewater Networks, Inc. Within 90 days from delivery to end user.  Reseller must contact Edgewater directly for defective or DOA Units.

One-year warranty

A case may be submitted via the web.

Email support@edgewaternetworks.com

(408) 351-7255
Electrograph/Active Light 15 days from invoice date Standard warranty is one, two, or three years 800.730.4774 x324

Electronic Technical Services, Inc.

30 days

One-year warranty on all products

Online Support
866.700.3923

Elo Touch Solutions

30 days;
contact ScanSource Tech Services at 800.944.2439 x4002

Touch monitors: three-year warranty

All-in-one touchcomputers: three-year warranty

All the peripherals/accessories for touchcomputers and touchmonitors carry a three-year warranty whether included in the monitor/computer or sold separately

*Custom products are non-cancelable and non-returnable

www.elotouch.com

800.557.1458

ENS Two years Two years - ENS warrants its products to the original purchaser to be free of defects in material and workmanship for a period of two years. All warranties are, in effect, beginning the date the product was invoiced by ENS. ENS disclaims liability for any modifications, improper installation and/or purchaser abuse, misuse or negligence.  
Enovate 90 days;
DOA/defective items must go through ScanSource tch services at 800.944.2439 x4002
Wall-mounted articulating arms: five-years on structural components

Medical carts: four-years on structural components, two-year on power systems and electronics, six-month on SLA battery, three-year on EON Phosphate battery

Wall stations: three-years on structural components and two-year on electrical components
www.enovateusa.com/support

877.258.8030

Epson America

30 days

One- to four-year warranty depending on model type.
For more detailed information, please see
www.pos.epson.com/service/servPW.htm

Contact an Epson Authorized Repair Center for repair. From the www.pos.epson.com website, you can search for a repair center in your area by zip code. Click on "Service." Then, "Authorized Service Provider Program."

eTelemetry Contact eTelemetry directly at 602.910.3974 One year 602.910.3974

EverFocus Electronics

None; contact EverFocus Electronics for warranty issues

Video Camera EB, EM, ED, EQ, EHD, EI: three years

PTZ: one year

Multiplexer, Quad, Switcher/EP: three years

Digital Recorder EDR: one year

EDSR: two years

Accessories VKB: two years

626.303.1290

Exacq

All DOA/defective item returns are handled directly through Exacq

Three years on all current hardware, as long as the product has not been modified or tampered with.  Warranty information can be found here:  www.exacq.com/auto/specsheet/uploads/exacqvision-warranty-document.pdf

Repair: Exacq tech support, support@exacq.com
317.845.5710 x2
Advanced replacement: Exacq tech support, support@exacq.com
317.845.5710 x2
Upgrade RMA: inside sales, insidesales@exacq.com
317.845.5710 x4
Credit RMA:
Orders/customer service, orders@exacq.com
317.845.5710 x5

Extreme Networks Extreme Networks has a no return policy. If the a product is considered to be DOA or defective, the reseller or end-user must direct the request to the Extremem Networks. Customer must contact Extreme Networks Technical Assistance Center at 800-998-2408. Products should never be return directly to ScanSource.
Limited lifetime warranty on hardware.
For more details visit www.extremenetworks.com/services/programs/warranty.asp

800.998.2408

support@extremenetworks.com

Fargo Electronics

DOA/defective items are returned directly to Fargo for repair or replace only; no credit. Customer should contact Fargo directly at 800.459.5636

Printers: Two-year warranty

www.fargo.com
800.459.5636

Filewave

All DOA/defective-item returns are handled directly through Filewave as warranty issues

Limited lifetime warranty 317.863.6284
Firetide Direct to Firetide One-year warranty 408.399.7771 x2
Fujitsu America 30 days One-year depot warranty: contact Fujitsu to determine products that qualify FAI_Scansource@us.fujitsu.com

800.538.8716, option 9
General Cable Contact ScanSource sales rep One-year warranty 800.424.5666 x28857
Global Technology Systems, Inc. 30 days 

MC/scanner, laptop, and wireless batteries, powered holsters – one year

2-Way radio and UPS batteries, chargers – two years

Customer must contact SS POS tech support at 800.944.2439 x4002. Tech support will obtain an RMA number from GTS and will provide it to the customer, and the customer will return directly to GTS.
 http://www.gtspower.com/about-us/resources/warranty
GRS 30 days    
HDStor 30 days from end-user delivery date

Three-year warranty: must work with WD directly; complete the link, and HDStor will replace the defective hard drive

support.wdc.com/warranty/index.asp?wdc_lang=en

http://support.wdc.com/warranty/index.asp?wdc_lang=en
HES
(HES, Securitron, and Folger Adam)
Please contact the vendor directly for all requests One-year warranty 800.626.7590

HID

Contact ScanSource customer service

Lifetime warranty

866.607.7339
(Options 1-5 for cards and readers)

Honeywell

30 days

For scanners and mobile computers warranty info: www.honeywellaidc.com/working-with-us/warranty-matrix www.honeywell.com/aidc
800.782.4263, option 4
HP Contact HP Technical Support at 800.544.9976 Standard Warranty
Three-years, on-site, next business day

Three-years on parts and labor - includes free telephone support 24/7

Certain restrictions and exclusions apply
866.852.4865, option 3
800.HP.INVENT

IAVI International

30 days from invoice date

Contact ScanSource Communications sales rep

Standard warranty is one, two, or three years

Contact IAVI at 888.999.6564 x101

IBM Point-of-Sale

For DOA/defective items, contact Toshiba to place a Hardware Service Request by calling 855.247.4844. 

4800, 4810, 4613, 4838, 4900 : one-year depot or one-year on-site warranty (varies by model)

4610, 4820, 4852: one-year depot or one-year on-site warranty (varies by model)

Contact ScanSource Technical Support for DOA and warranty details by model

855.247.4844 

ICVerify

30 days

One-year warranty on hardware

30 days of free support from day of registration

800.538.0651

ID Tech

30 days

Three-year warranty for Barcode Readers

Two-year warranty for MiniMags and SecureMags

One-year warranty for all other products

www.idtechproducts.com

714.761.6368

iDor None; contact the manufacturer directly One-year from date of purchase: products must be registered on the ITW Linx web site within 10 days of the final purchase. The party that would make a claim in the event of damage should be the party registering the product. For product warranty information, contact ITW Linx at 708.667.3444 www.isonas.com
708.667.3444
Immervision None; contact manufacturer One-year from the date of purchase Email fred.landry@immervision.com
514.315.5862
Ingenico Defective products must go through ScanSource tech support All terminals, excluding accessories, carry a one-year manufacturer's warranty. For extended maintenance service and options, please contact your ScanSource sales rep. Contact ScanSource Tech Support at 800.944.2439 x4002 or email Support@ScanSource.com

Intellitrack, Inc.

30 days

30-day warranty - must be requested through ScanSource

888.583.3008

Intermec Technologies

30 days;
Defective items must go through ScanSource tech services at 800.944.2439 x4002

*If there is a service contract associated with the returned product, you must contact your sales rep for reimbursement or updates

Barcode printers, data collection terminals: one-year warranty

Software: 30 days
SF51 Rugged scanners: one-year warranty
SR6x Rugged scanners: three-year warranty
SR30 Light Industrial Scanner: five-year warranty
SG20 Tethered: five-year warranty
SG20 Bluetooth: three-year warranty
SG10: three-year warranty
RFID Hardware: one-year warranty
RFID Tags: 90 days
Printheads: 90 days

www.intermec.com

800.755.5505

Intransa None; contact manufacturer Three-year warranty Email gss@intransa.com
408.678.8600
Iomnis None; contact manufacturer Three-year warranty 713-533-4222

ipConfigure

None; contact manufacturer

Three-year warranty on all current hardware, as long as the product has not been modified or tampered with.

support.ipconfigure.com
Email ipsupport@ipconfigure.com
or 800.207.1112, option 2

ITW Linx

30 days from ScanSource Catalyst invoice date

Five-year warranty

Products must be registered on the ITW Linx web site within 10 days of the final purchase. The party that would make a claim in the event of damage should be the party registering the product.  For product warranty information, contact ITW Linx at 800.336.LINX (5469).

ITWLinx

30 days from invoice date

Five-year warranty

708.667.3444

Ithaca Printers (TransAct Technologies)

30 days

Ithaca iTherm 280: three-years

Ithaca 9000, POSjet 1500, Series 150 and all other printer models: two-years

www.transact-tech.com

607.257.8901

J2 Retail Systems  30 days Three-year depot coverage for parts and labor.
Extended and advance exchange options are available.
http://www.j2retailsystemsusa.com/support.php

Email: support@j2retailsystemsusa.com

714.669.3111 x112
Jabra 30 days from ScanSource Catalyst invoice date  Cordless Products: One year from date of purchase
Corded Products: Two years from the date of purchase
BIZ 2400: Three years from date of purchase
Repaired/replaced products: One year or the rest of the original warranty, whichever is longer

888.458.0486

jabrasupport.us@jabra.com

Janam Technologies, LLC

30 days

One year

www.janam.com

866.915.5311

Ken-a-vision 30 days from invoice date.
Contact SanSource Communications tech support at 877.847.7000 x4095
Standard warranty is one, two, or three years 816.353.4787
Keri Systems Direct to Keri Systems Controller Platforms - Two-year warranty 
Most Proximity Cards- Lifetime warranty
Connectivity Products, Multi- Tech Cards, Accessories, Transmitters, and Peripherals - One-year warranty
All other product - Two-year warranty
Fax 408.435.8400
Email techsupport@kerisys.com
800.260.5265 x155

Keyscan

Within 45 days of delivery to the end user

Two-year limited warranty

905.430.7226 x262

Lifesize None The only warranty provided by Lifesize with respect to the Products (whether Equipment, Software Products or Lifesize Cloud Subscription Services) will be that provided directly to End Users pursuant to the End User Agreement applicable to such Product. Distributor is not authorized to make any warranties, guarantees or representations, whether written or oral, on behalf of Lifesize. Lifesize does not warrant that the Lifesize Cloud Subscription Services or Software Products will be error-free or operate without interruption.
LifeSafety Power 90 days from date of invoice;
contact ScanSource Security Tech Support at 800.944.2439 x4129
Contact ScanSource Security tech support at 800.944.2439 x4129 Contact ScanSource Security tech support at 800.944.2439 x4129

MagTek

30 days

14 months from the date of manufacture

800.944.2439 x4002, option 5

Magma

30 days from invoice date;
contact ScanSource Communications Tech Support at 877.247.7000 x4095

Warranty period is one year from invoice date. Contact Magma Support at 858.530.2511 for an RMA number. Manufacturer's discretion to repair or replace at a component or unit level. Advanced Replacement Services available directly from the manufacturer for a fee; credit card will be required.

Contact Magma Support at 858.530.2511

March Networks 30 days from date of invoice
Contact ScanSource Security Tech Support at 800.944.2439 x4129.

Anything beyond 30 days from invoice date must go through March directly
Two-year warranty on Hard Drive
Two-year warranty on NVRs
One-year warranty on NVR Accessories
90 days for software
Three-year on Command Application Bundle hardware and Command Recording Server Video Storage
Three-year warranty on IP Fixed Cameras
Two-year warranty on PTZ and Analog Cameras
Three-year warranty on Encoders/Decoders
One-year warranty on Edge Device Accessories
800.472.0116

MCK/Citel

Reseller must contact MCK/Citel directly for DOA units

One-year warranty. DOA - 30-days from ScanSource  Catalyst invoice date.

888.454.5828

Meru

Must contact Meru directly at 888.637.8952 or email #support@merunetworks.com

One-year warranty

888.637.8952

Metropolis

Reseller must contact Metropolis directly at 954.941.1010

Unconditional 60-day money-back guarantee for OfficeWatch or ProfitWatch purchases. No returns offered for yearly support activation/ renewal.

954.941.1010 or

support2008@metropolis.com

Microsemi Frequency and Time 30 days
Customer must contact ScanSource Security Tech Support at 800.944.2439 x4129 and complete Microsemi Frequency and Time's RMA form.
One-year warranty on parts and labor ftd.rma@microsemi.com 
888.367.7966

Microsoft

Contact Microsoft directly

Contact Microsoft directly

888.455.7422

MMF POS

30 days; for replacement keys, contact MMF

Three-year warranty from date of manufacture on all Heritage, Media Plus, and Cashier Plus

Two-year warranty from date of manufacture on all Val-U-Lines

800.769.1954

Mobotix Customers should contact ScanSource Security Tech Support at 800.944.2439 x4129.  Contact ScanSource Security Tech Support or Sales Representative 800.944.2439 x4129
Monarch (The Printer Systems Division of Avery Dennison) 30 days Printers: one-year limited depot level warranty

Thermal print heads: Prorated limited six-months warranty or one million inches

Batteries and Cables: Prorated limited three months

Physical damage to batteries, cables, and/or print heads is NOT COVERED under the limited warranty
www.paxar.com

800.331.7632
M-S Cash Drawer 30 days Star Micronics will only authorize warranty repairs on any printers unless the customer (end user or reseller) contacts Star’s technical support first. Star will issue a case number that must be referenced in order for an IWRA (In Warranty Return Authorization) to be issued for the repair. Customer should contact Star Tech Department at 732.623.5500 for tech support prior to requesting warranty service for a Star Micronics product. 732.623.5500

Multi-Tech

30 days from invoice date. Contact Multi-Tech Customer Service Department at 800.328.9717; Multi-Tech case number is required for any defective products in order to receive an RMA number from ScanSource Catalyst; Multi-Tech tech support number to call is 800.972.2439

Warranty: one to two years

Customer Service Department:
800.328.9717

Multi-Tech Tech Support:
800.972.2439

National Service Center

Sales rep to contact PM

Dependent upon level of service selected (one-, two-, or three-year plan)

www.nationalservicecenter.com

800.500.6421

NCR

Contact ScanSource technical support

Lesser of 30 days or date of installation

NCR Terminal standard warranty: one-year depot

EasyPoint 45: 90-day on-site; one-year depot

NCR Scanners: standard warranty one-year depot

NCR 7837 Series: three-year depot, except 7837-0000 (two-year depot)

NCR Fastlane: 90-day on-site warranty

NCR PC/ELS: one-year on-site warranty

800.262.7782

NCR Counterpoint All DOA/defective issues are handled directly through NCR Counterpoint. One-year warranty 800.852.8755; customer should also utilize the NCR Counterpoint service portal and contact their NCR iCAM
Next Level Security Systems

90 days from initial delivery

Contact ScanSource Security tech support at 800.944.2439 x4129

One year

Warranty Service/Tech Support 

760.444.1410, option 2

Nitek

None; contact Nitek for warranty issues

Vlink and Datalink products - one-year

Twisted sender products - two-years

Video transceiver products - determined upon inspection of product

800.528.4343

Number Five (Card Five)

None; manufacturer's warranty takes effect at time of purchase

Full warranty for 24 months from date of purchase. Defective parts sent back to Number Five and replacement parts will be sent immediately upon request to the suppliers/end user with the understanding that Number Five must receive the defective parts within five-business days.

Email Support
888.935.1555

O'Neil Printers

30 days

All printers, including printhead, have a one-year warranty

www.oneilprinters.com

949.458.0500

Observint - Digiop/Infinias/3S 30 days; contact ScanSource Security tech support at 800.964.8994 x4129 for RMA Three-year, next-day service on DVRs www.digiop.com
            
800.968.3606

Opticon

30 days

Two-year warranty

LG2/CR2: three-year warranty

Accessories and batteries: 30-day warranty

www.opticonusa.com

800.636.0090

Orion

30 days from end-user delivery

One year

714.899.9803

Panasonic Consumer Electronics None; warranty repair service only One-year parts and labor 847.468.5543

Panasonic Security Systems

For DOA items, the end user or reseller should call Panasonic Technical Support at 800.528.6747. Select option 2, then option 4 for security products (video surveillance/security cameras). Once Panasonic confirms the hardware failure, confirms it is within 30 days from ScanSource invoice date, and has given a Panasonic case number (that will begin with "R"), the reseller should then contact ScanSource Customer Service at 800.964.8994 x4049 to request an RMA. The Panasonic case number is required. Anything after 30 days, a warranty replacement with advanced exchange will be handled directly by Panasonic. There are no returns on software at any time.

Camera warranty - Panasonic and Advidia three-year standard/i-PRO Preferred customers five-year warranty

800.528.6747 (select option 2, then option 4 for Video Surveillance/Security Cameras)
855.772.8324 (select option 5 for Arbitrator Mobile Video Products)

Panasonic System Solutions

30 days
*Defective systems must go through SS Tech Support

All products have depot warranty. Timeframes vary. Please contact ScanSource tech support at 800.944.2439 x4002.

Panasonic c/o Heartland Services 847.468.5100

Panasonic Toughbook DOA: end-user/reseller should call Panasonic Technical Support at 855.772.8324, option 1. Once Panasonic confirms the hardware failure, the reseller will be given the opportunity to repair, replace or return for credit. If the reseller wants to repair or replace, Panasonic will handle the exchange directly with the reseller. If the reseller wants to return for credit, the reseller will be given a ticket number. When the reseller has a ticket number,they may contact ScanSource customer service at 800.944.2439 x4049. Varies by product. Please confirm with Panasonic technical support. 855.772.8324, option 1
Panasonic Visual Solutions DOA: end user/reseller should call Panasonic Technical Support at 855.772.8324, option 1. Once Panasonic confirms the hardware failure, reseller will be given the opportunity to repair, replace, or return for credit. If reseller wants to repair or replace, Panasonic will handle exchange directly with reseller. If reseller wants to return for credit, reseller will be given a ticket number. When reseller has a ticket number, may contact ScanSource customer service at 800.944.2439 x4049. Varies by product. Please confirm with Panasonic technical support. 855.772.8324, option 5
ParTech, Inc. Contact ParTech directly for DOA returns and replacements To receive a warranty repair or OBF replacement the partner will be required to contact PAR’s Customer Service Support Center at 800.382.6200. The following information is needed to process a PR request:
• Channel Partner ID number
• Site name, ID number and location where the equipment is installed
• Failed model and serial number and all feature numbers
• Description of failure
ParTech Customer Service Support Center at 800.382.6200
Paxton Access Five years; customer first must contact Paxton tech support at 800.672.7298, and provide part number, serial number, reason for return, and quantity. Paxton will supply customer with RMA number to provide to ScanSource for the return. Customer should then contact ScanSource Customer Service at 800.944.2439 x4049. Five-year warranty;
contact Paxton Tech Support at 800.672.7298
800.672.7298
PCTEL 30 days from invoice date

PCTEL antenna products: two years

MPRC and MPRD parabolic reflector antennas, Bluewave series antennas, and PCTEL bulk cable products are similarly warranted for five years

PCTEL enclosure and coaxial cable assembly products are similarly warranted for one year

PCTEL data line surge and PCT series coaxial surge products are similarly warranted for 10 years

PCTEL's sole and exclusive obligation under the foregoing warranty shall be, at its option, to repair or replace any defective product that fails during the warranty period. The expense of removal and reinstallation of any item is not included in this warranty

630.372.6800
or by email to antenna.techsupport@pctel.com

Pegasus Products

One year

Three-year warranty; one-year direct exchange
30-day money-back satisfaction guarantee

www.pegasuscctv.com
800.399.7769

Pelco 60 days from date of invoice; contact ScanSource Security tech support at 800.944.2439 x4129
Pelco will repair or replace, without charge, any merchandise proven defective in material or workmanship for a period of one year after the date of shipment. See full rules and exceptions here: www.pelco.com/support/product-warranty-return-information 800.289.9100 or 559.292.1981
PicturePhone Direct Contact PicturePhone direct for all warranty information at 585.334.9040 x2286 Contact PicturePhone direct for all warranty information at 585.334.9040 x2286 Contact PicturePhone direct for all warranty information at 585.334.9040 x2286

Pioneer POS

Contact Pioneer POS directly

All-in-One touchcomputers, touchmonitors, printers and cash drawers: Three-year warranty
All tablets: One-year warranty           

http://www.pioneerpos.com

888.468.9757

Plantronics

30 days from invoice date

One-year warranty on product containing an Avaya logo

Two-year warranty on product labeled with Plantronics logo

One-year warranty on wireless products

If it has the Avaya name/logo on it, call the Avaya Dedicated Headset Line at 800.544.4779. If the product has the Plantronics name/logo on it, call 800.544.4660 x5538

Plasco 60 days from date of invoice; contact ScanSource Security tech support at 800.944.2439 x4129 Contact the ScanSource Security System Design Team at 800.944.2439 x4129 800.944.2439 x4129

POS-X

30 days

All POS-X products carry a three-year warranty except for the following:

Fuzion Mobile Device: one-year warranty

XI3200 Barcode Scanner: five-year warranty

XR520 Receipt Printer: five-year warranty

*All POS-X products carry two-day Advanced Exchange service free of charge for the length of the warranty. Overnight and Extended warranties are available. For more information visit www.pos-x.com/warranty

www.pos-x.com
           
360.738.8433

Polycom

For all defective/DOA units, contact tech support at 877.847.7000 ×4095; otherwise, contact Polycom directly at 800.POLYCOM

For all Polycom warranty information on all Polycom products, or contact tech support at 877.847.7000 ×4095 or call 800.POLYCOM

Tech support at 877.847.7000 ×4095, or call 800.POLYCOM, www.polycom.com

Polycom Wireless

For all defective/DOA units, contact tech support at 877.847.7000 ×4095; otherwise, contact Polycom directly at 800.POLYCOM

For all Polycom warranty information on all Polycom products, contact Tech Support at 877.847.7000 ×4095 or call 800.POLYCOM

Tech Support at 877.847.7000 ×4095
or call 800.POLYCOM
www.polycom.com

Posiflex Business Machines, Inc.

Contact Posiflex directly

Three-year warranty for US and Canada

Posiflex Tech Support: 510.429.7097

PowerDsine

30 days; contact ScanSource Security Tech Support at 800.944.2439 x4129

One year for parts and labor

www.powerdsine.com
877.480.2323

Printronix

30 days

P7000 Line Printers: 90-day, on-site warranty

T5r/SL5r Printers: one-year return to factory

T4M/SL4M Printers: one-year return to factory

Printheads: six-month return to factory

PrintCarts: 90-days on-site

TallyGenicom Line: 90-days on-site nine-month return to factory

TallyGenicom Serial: Model specific, contact Printronix

TallyGenicom Laser: Model specific, contact Printronix

714.368.2686

ProClip One year One-year limited warranty. This limited warranty does not extend to any product which has been damaged as a result of accident, misuse, abuse, or as a result of unauthorized service. This warranty is in lieu of all other express warranties for this product. Implied warranties, including those of merchantability, fitness for a particular purpose and non-infringement shall have no greater duration than one year from the date of purchase. In the event this product becomes defective during the warranty period, the purchaser's exclusive remedy shall be repair, replacement or refund as provided above. If any product should become defective within the warranty period, ProClip, at its option, will replace it, repair it or refund the purchase price. Repair or replacement parts or products will be furnished on an exchange basis and will either be new or reconditioned. All replaced products shall become the property of ProClip. Warranty service is available to you by delivering the product during the warranty period to ProClip.
Purewave Networks 45 days. All DOA product must go through Purewave Tech Support at 650.528.5200 to confirm DOA and obtain a case number; once obtained, customer may contact ScanSource Security Customer Service at 800.964.8994 x4049 to request an RMA by providing the case number given by Purewave One year

Email support@pwnets.com

650.528.5200

Rainbow CCTV

30 days

CCTV Lenses: Four years

Standard CCD Cameras: Three years

Bullet, Board, Vari-Cube, Mini Dome Cameras: One year

High Impact Dome Cameras: Two years

Video Monitors: One year

Infrared Illuminators: Two years

Power Supplies: One year

800.654.5367

Raytec 90 days Illuminators: Five-year warranty
All PSUs: Three-year warranty  
Contact Alexandra Tran, Sales Coordinator
613.270.9990 x116 or fax 613.599.5006 
Razberi Technologies, Inc. 15 days from date of receipt  

Three-year limited warranty under normal use (free from defects in design).

 

Repaired or replacement hardware will be warranted for the remainder of the original warranty period or 90 days, whichever is longer.

If a product is returned to Razberi for replacement or repair and no problem is found, the purchaser will be billed $50.00 fee for inspection as well as all associated freight charges. Any product that is returned for replacement or credit without all original power supplies will be charged a $100 restocking fee. 
 

469.828.3380

www.razberi.net

RedBeam

90 days

Software - 30-day warranty; service contract for an additional year of service and telephone support may be purchased

support@redbeam.com

877.373.0390

RedSky  Non-returnable Contact ScanSource Catalyst Sales Rep. 
Revolabs 30 days direct to Revolabs     All Revolabs hardware products manufactured have a one-year limited warranty in all regions except for Europe, which attracts a two-year limited warranty (unless specified otherwise) support@revolabs.com
800.326.1088
Ribbon Communications Operating  See Warranty Services  ardware Products, twelve (12) months; for Software Products, ninety (90) days; and for media, thirty (30) days.  Customer to contact Ribbon’s Technical Assistance Center (888 391-3434) during the applicable warranty period and within thirty (30) days of  discovery. 

RJS

30 days

One-year warranty

714.368.2355

Ruckus Wireless Ruckus handles all DOAs and RMAs directly; reseller may email support@ruckuswireless.com
or call 650.265.0903
Limited Lifetime warranty.  Contact Ruckus for complete details. Email support@ruckuswireless.com
or 650.265.0903

Rutherford Controls

30 days; contact ScanSource Security tech support at 800.944.2439 x4129

Accessories: Two years
Electric strikes:  Three years
Electromagnetic locks:  Ten years

800.899.5625

http://rutherfordcontrols.com/en/support/returned-material-authorization-(rma)-forms/

SATO

30 days; no returns on printheads or media

Printers - one year

Spare Parts - one year

Printheads/Platen Rollers - Thermal Transfer Applications: one year or 30km (1,200,000 linear print inches)

Printheads/Platen Rollers - Direct Thermal Applications: one year or 15km (600,000 linear print inches)

Cutters - one year from the date of purchase or the following number of cuts

SATO Standard Guillotine Cutter - one year or 300,000 cuts

SATO Heavy-Duty Rotary (HD) Cutter - one year or 500,000 cuts

SATO XL400/410e Integrated Cutter - one year or 1,000,000 cuts

Rechargeable Batteries - 90 days from date of purchase

www.satoamerica.com

704.644.1650

Safety Tech International Contact manufacturer directly at
http://www.sti-usa.com/support.asp STI
Contact manufacturer for information:
http://www.sti-usa.com/warranty.asp 

STI return policy and online RA request form at this link:
http://www.sti-usa.com/support.asp

STI Warranty Policy:                       http://www.sti-usa.com/warranty.asp

Samsung

30 days; customer should contact ScanSource Security Tech Services at 800.944.2439 x4129

All products are supported by a three-year warranty

Product Disclaimer - 12Vdc Camera Units: improper installation will VOID product warranty.

**CAUTION** Low-voltage camera circuitry is inherently sensitive to proper powering requirements. It is the installer's responsibility to properly install, maintain and use the specific low-voltage power supplies that come with GVI 12Vdc units to maintain product warranty. GVI will not honor warranty repair, replace and/or credit damaged units under the following conditions of improper installation.
• Cut power cables and connectors to extend power length - minimum voltage damage
• Reverse polarity damage
• Power surge caused by ground loops in poor system planning
• Voltage drop caused by increased resistivity from improper power extension
• Synchronization failure caused by misuse of line lock sync feature

Correct power extension requires a proper power analysis as a professional grade power supply may be used to power units over greater distances.    

877.213.1222

Seagull Scientific

30 days

Seagull will exchange for new product (warranty information to be determined)


Security Door Controls (SDC)

30 days: contact ScanSource Security Tech Support at 800.944.2439 x4129

Electromagnetic locks: Lifetime

All other products are warrantied for a period of 12 months after the product is put into use, or not more than 14 months after date of first shipment, whichever shall expire first

800.413.8783 and request Tech Support

Seeburger

Non-returnable

Full term of license agreement. Software orders require a minimum of 12-months maintenance contract.

770.604.3888

Seiko 30 days    
Sennheiser 30 days from invoice date;
contact ScanSource Communications Tech Support at 877.847.7000 x4095
All products carry a limited, two-year warranty http://en-us.sennheiser.com/service-support-services-warranty-conditions
ShoreTel DOA products must be handled via ShoreTel by calling ShoreTel at 888.322.3822 or completing the ShoreTel RMA form:
https://partners.shoretel.com/programs/policies/RMA/
Hardware and software carry a 13-month after shipment from distributor to reseller warranty

Contact ShoreTel via www.shoretel.com
(click on Support > RMA)
or contact ShoreTel RMA Department at 408.962.2509.

Shure 90 days from ScanSource invoice date;
contact ScanSource Communications Tech Support at 877.847.7000 x4095
All products carry a limited two-year warranty.  
Signamax All requests go directly through Signamax; contact their tech support team at 800.446.2377 or techsupport@signamax.com.

Signamax will, at its sole option, repair or exchange the product at no charge, provided Signamax technical support was contacted to obtain a Return Material Authorization (RMA) number.

LIMITED LIFETIME WARRANTY by SIGNAMAX

Signamax warrants its product against defects in materials and workmanship for the life of the product to the original purchaser.

Signamax products covered under this Warranty:

Media Converters (including Industrial Media Converters), Small Form-Factor Pluggable modules (SFP), and Connectivity products (premises wire and connectors).

LIMITED, 5-YEAR WARRANTY by SIGNAMAX

Signamax warrants this product against defects in materials and workmanship for a period of FIVE (5) YEARS to the original purchaser.
Signamax products covered under this warranty:
Network Switches, Industrial Network Switches, and Industrial power supplies

techsupport@signamax.com
or
800.446.2377
SKC 30 days from ScanSource invoice date;
contact ScanSource Communications tech support at 877.847.7000 x4095
Customer to contact Polycom for product warranty 800.POLYCOM

SmartVue

30 days; contact the ScanSource Security System Design Team at 800.944.2439 x4129

One year

Online Support
615.345.0307

Socket Mobile

60 days

One-year standard warranty

EXCEPTIONS:
Socket Bluetooth Cordless Ring Scanner: one-year or five-million actuations (trigger presses), whichever occurs first

Batteries, removable cables, cases, straps, styli, memory cards, chargers, cradles, adapters, and other consumables: 90-days

SocketCare Extended Warranty available for SoMo handheld computers, CHS Series 7, CRS Series 9, and CF plug-in cards Series 4, 5 and 6. For program details and part numbers, please visit http://www.socketcare.com/

http://support.socketmobile.com

800.552.3300

Sonus None Warranty period is from the date of sale to resellers.
Twelve (12) months for product hardware.
Ninety (90) days for product software.
Thirty (30) days for product software media.
Contact ScanSource Communications tech services for DOA and warranty issues at 877.847.7000 x4095.

Sony Electronics

For DOA within 30 days, customer must contact ScanSource Security Tech Support  800.944.2439 x4129. A ScanSource Security technician will need confirmation that the reseller spoke to Sony tech support and Sony determined product to be DOA (need ticket number from Sony tech support). To receive a ticket number, the reseller must call 800.883.6817, option 5, option 2, option 2. Tech support will also need the serial number of the unit, even if it wasn't captured on the invoice. The customer should have this by looking on the actual item. This is required.

If product becomes defective outside of the 90 days, product is sent directly to: Laredo Repair Center 10227 Crossroads Loop, Suite C, Laredo, TX 78045.

Network Cameras:
SNC, SNT, UNI three-year parts and three-year labor.

SSC Series Analog Cameras:Three year parts and three year labor, except lens which is one year

NSR Network Surveillance Recorder:  Labor one year                               

YS, YT, SNCA, NSBK, RMM Accesories: Labor one year

 

Customer Service: 866.357.6230

Laredo Repair Center
10227 Crossroads Loop
Suite C
Laredo, TX
78045

Sony Technical Support:
800.883.6817

Speco Technologies 30 days;
Speco case number required; customer must contact ScanSource Security tech support at 800.944.2439 x4129 so that they can confirm defect with customer
Depends on camera or product; contact your ScanSource sales rep for warranty information

Customer must contact Speco Technologies by phone, fax, or email if the invoice is past 30 days.
Office number: 800.645.5516
Fax #: 631.957.9142
Email: orders@specotech.com

Speco Technologies
200 New Highways
Amityville, NY 11701
ATTN: RA#

Spectralink Contact Spectralink directly at 800.775.5330 or support.spectralink.com One-year limited warranty 800.775.5330 or go to support.spectralink.com
Stadia 30 days N/A N/A
Star Micronics 30 days; reseller must contact Star Micronics at 848.216.3300 x995 or email at support@starmicronics.com to trouble shoot; manufacturer will provide a case number; customer may then contact ScanSource customer service at 800.944.2439 x4049 to request an RMA One to four years based upon model. Contact MFG to determine warranty status. http://www.starmicronics.com/supports/supportmain.aspx#warranty
           
848.216.3300, option 3
Tailwind Solutions, Ltd. 30 days from date of invoice; product failures must first be reported to Tailwind Partner Support; partner must contact Tailwind Partner Support at marketing@tailwind-solutions.com and get approval for RMA; partner may then contact ScanSource Customer Service at 800.944.2439 x4049 to provide the approval from Tailwind Solutions and request an RMA Two-year warranty www.tailwind-solutions.com

+44 (0) 845 528 0272

Tamron

30 days

Two-year warranty for parts and labor

Online Support
631.858.8437

TEAMSable POS
(A Division of Team Research Inc.)
30 days All TEAMSable POS  products carry a three year warranty, except for the following: tablets and tablet peripherals: one-year warranty, digital signage: one-year warranty, cash drawer: one-year warranty

www.teamsable.com

408.452.8788

Possupport@teamresearchinc.com

Teklynx

Non-returnable

Contact Teklynx directly

customerservice@teklynx.com

888.629.4444

Tely Labs  Direct to Tely Labs
650.318.6866 or email support@tely.com
Hardware: One-year warranty
Software updates: One-year warranty
Contact Tely Labs Support
650.318.6866 or email support@tely.com (Monday - Friday from 9 am - 5 pm PT)
Customer may also submit a request for assistance via https://community.tely.com/anonymous_requests/new

TG3 Electronics

30 days

One-year limited warranty based on warranty statement
Four-year warranty on the TG121 Series and TG136 Series

Register RMA on website at
www.tg3electronics.com

262.652.2626

Toshiba Global Commerce Solutions, Inc.

For DOA/defective items, customer must contact Toshiba to place a Hardware Service Request by calling 855.247.4844.

Ship-damaged units from ScanSource warehouse will be handled by customer service as per standard practice. For ship-damaged units delivered directly from Toshiba, the customer should contact their ScanSource sales rep, and the PM will be notified to submit a Risk-of-Loss request with Toshiba.
Visit Toshiba’s website for warranty terms: http://www.toshibacommerce.com/support/limitedwarranty 855.247.4844

Trisys

30 days from ScanSource Catalyst invoice date

Three-year warranty

973.360.2300, option 3

Tropos Networks

30 days; must have the ScanSource Security System Design Team contact Tropos Networks Technical Support (877.9TROPOS, option 2) to troubleshoot and obtain an RMA # from Tropos Networks

Software - 90 days
Hardware - One year

Online Support
877.9TROPOS

TSC Defective items must go through TSC technical support to confirm warranty service. If warranty service is needed, TSC will issue an RMA number to the reseller or end user to send the unit in for depot repair. Credit requests must be made within 30 days of invoice. Reseller must notify ScanSource customer service at 800.944.2439 x4049 of the TSC RMA number when returning for credit.  Visit TSC website for warranty terms:
http://www.tscprinters.com/cms/theme/index-36.html

service@tscprinters.com

909.612.9606, option 3

Ubiquiti All DOA issues handled directly through Ubiquiti: Online form- http://www.ubnt.com/support/rma or email rma@ubnt.com One year from date of purchase Additional warranty service information here http://www.ubnt.com/support/warranty
 Unify Non-returnable One year 800.859.6380, options 2, 1

Unitech

30 days;
          
For batteries, customer should contact Unitech Support Team directly; Unitech will do an advance replacement direct with customer if DOA.

POS Keyboards - one-year warranty

Portable Data Terminals - one-year with optional extended warranty and service contracts available

Scanners - one-year warranty

Scanners - MS210 series: three-year warranty

Scanners - MS330 series: five-year warranty

Stationary Terminals - two-year warranty

us.ute.com

800.861.8648

UTC Fire and Security/Interlogix For DOA/Defective or warranty related issues, reseller must first contact Interlogix tech support at 855. 286.8889, option 2 to troubleshoot and obtain a case number. Case numbers are only required for DVRs and transmission equipment such as switches. The reseller must provide the ScanSource sales representative with the case number in order to start the return process directly through Interlogix. Varies by product. Visit interlogix.com for more information/ www.interlogix.com

Valcom

30 days One-year warranty through manufacturer is@valcom.com
Veracity

30 days; contact ScanSource Security tech support at 800.944.2439 x4129

Two-year warranty on all current products www.veracityglobal.com
or 800.679.1590 and request Tech Support

VeriFone

Customer must contact VeriFone VSS RMA department at 800.834.9133 or via email i_rma_help@smokestack.verifone.com

Mx Series Terminals - three years

Vx Series Terminals - one year

PinPad 1000SE - one year

SC5000 - one year

www.verifone.com

800.834.9133

VeriFone (PC Charge)

Customer must contact VeriFone for all DOA issues

60 days from date of shipment

www.gosoftware.com

877.659.8981

VideoIQ VideoIQ handles DOAs and RMAs directly; customer will need to call 781.222.3069 and select tech support; VideoIQ will provide customer with case number; once obtained, customer should provide this info to his/her ScanSource sales rep Two-year warranty 781.222.3069
Video Mount Product Contact manufacturer's tech support at 877.281.2169 Contact manufacturer for details

www.videomount.com

Video Mt Products (VMP) Tech Support
or call 877.281.2169 

Videolarm

30 days after end-user delivery

Camera Housings: five years

800.554.1124

ViewZ 30 days; customer must contact ViewZ tech support to discuss problems, trouble shoot, and get a ViewZ tech support case number. May be done via email at rma@viewzusa or via phone 800.998.4399. ViewZ needs following info from customer: model number, serial number, and description of problem. Then customer contacts ScanSource Customer Service with ViewZ case number. Three-year repair warranty policy Email: rma@viewzusa
800.998.4399

Vigilix

N/A

N/A

http://www.vigilix.com

864.421.9256

Wavelink Services

Contact Wavelink directly Contact Wavelink directly

www.wavelink.com

425.823.0111

Wavelink Software

Contact Wavelink directly

Contact Wavelink directly

www.wavelink.com

425.823.0111

XPCC
(Xtreme Power)
90 days from date of delivery,end user must be confirmed with XPCC Technical and Customer Support at 800.582.4524. Once case number is obtained, customer contacts ScanSource Customer Service to begin RMA process Terms and conditions of warranties on each product are included inside user manual for each support@xpcc.com
XPCC Technical  Customer Support 800.582.4524

Zebra Card Printers and Zebra Card Media

30 days from invoice date; for DOA/defective items, reseller must contact Zebra Card Phone Support and obtain a job number. Once this is done, this must go through ScanSource tech support. However, Zebra job number MUST be referenced in the RMA notes, to be used by the warehouse team to get RA from supplier; required info includes number of defective parts, and type of defect.

Value Class Printers: two-year warranty from shipment date. (Models P110i, P120i, P100i)
Performance Class Printers: two-year warranty from shipment date. (Models P330m, P330i, P430i)
Security Class Printers: one-year warranty from shipment date. (Models P520i, P630i, P640i)
All other printers: one-year warranty from shipment date.
Printhead: one-year warranty or 100,000 impressions  whichever comes first

800.344.4003

Zebra Technologies

30 days. Contact ScanSource Tech Services to initiate the RMA process.
Any customer returning a DOA printer or printhead will need to contact Zebra and obtain a DOA case number from Zebra and then contact ScanSource customer service.

Printers (except barcode print heads and other normal wear items), chargers, power supplies, hardware keys, media, ribbon, Zebranet ® printer servers, SEH PS102-Z, SEH PS105-Z, batteries - one-year warranty

Printheads - six-month warranty

Spare Parts - three-month warranty

Accessories - one-month warranty

Accessories, serialized: 90-day warranty

Accessories, unserialized: 30-day warranty

Scanners - one-year standard warranty

Scanners - CS1504: three-month warranty

Scanners - CS3000, MS954, MS22xx, MS44xx: one-year standard warranty

Scanners - LS7708, LS9203i: two-year standard warranty

Scanners - LS9208i: 30-month standard warranty

Scanners - DS457, DS35xx, DS6878, DS9208, DS9808, LS1203, LS3008, LS3408, LS3578, LS4278, LS7808, MS12xx, MS32xx, MT2000: three-year standard warranty

Scanners - DS4208, DS6707, LS2208, LS4208: five-year standard warranty

MicroKiosks: one-year standard warranty

Terminals: one-year standard warranty

Zebra AP7161 – 12 months

Other Wireless and TEAM product – contact your ScanSource sales rep or reference

www.zebra.com

847.634.6700

ZoomSwitch

Customer must first contact UC tech support, David Weatherly, at 800.641.6416 x129, or via email at dwatherly@unifiedcommunications.com

Once they confirm unit is defective, they will assign customer a case number; customer then contacts ScanSource customer service at 877.847.7000 x4049 to provide case number and start RMA process

Reseller must contact ZoomSwitch for product warranty

800.641.6416 x129, or via email at DWeatherly@unifiedcommunications.com

* DOA Period is from ScanSource Invoice Date unless otherwise specified.