*Fields noted with and asterisk are required.
- A Return Materials Authorization (RMA) number is required for all returns.
- An RMA number is valid for 30 days from the date of creation.
- The RMA number must be visible on all returns. Do not write on the original product box.
- ScanSource does not accept returns of print heads, bar code media, software or service contracts.
- All returns are subject to a restock fee.
- Customer is responsible for freight costs when returning product
- Product that is discontinued or obsolete from the supplier does not qualify for a return.
- Customer is ultimately responsible for the condition of the returned items. These policies should be communicated to their end-user customers.
- No open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels, i.e., written RMA numbers. All products must be double boxed.
- Product must be returned in the original manufacturer's packaging, both inside and outside. Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as the customer received them.
- Customers have 30 days from date of invoice to request a non-DOA return.
- Non-DOA configured or custom product may not be returned.
- Products that show signs of use (i.e. powered on or tested) are not returnable to ScanSource as non-DOA.
- For customers on credit terms, credit will be applied to your account when the product is received by ScanSource.
- Refer to the Supplier’s Warranties and Returns Policy for supplier specific return guidelines
- If the product is tested and the problem is not duplicated, there may be a No Problem Found fee charged to the customer.
- For customers on credit terms, credit will be applied to your account when the product is received by ScanSource. If requested, replacement product will be sent in advance, freight free.
- For customers on credit card status, if desired, we will send replacement product at your normal credit card status and you can request from the Reseller Financial Services a refund or credit to your card when ScanSource receives the returned product.
In US, return product to:
8650 Commerce Drive, Suite 100
Southaven, MS 38671
Attn: RMA # _________
In Canada, return product to:
c/o CEVA Freight Canada Corp
1880 Matheson Blvd East
Mississauga, Ontario L4W-5N4
Attn: RMA # _________